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Luggage Tags

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What ships are offering the service?



We are currently working on having this program available on all ships. Currently, the program is offered on sailings 4 nights and longer disembarking in the following ports:


Ft. Lauderdale
Miami
Port Canaveral
Seattle
Seward



What is the cost for the Luggage Valet program?



The fee for the Onboard Airline Check-in and Luggage Valet Program is $20.00pp. This service fee is for the issuance of your airline boarding pass and luggage handling.


Airline Extra Baggage Fees for your second or first bag will be charged in addition to this service fee when applicable per your airline’s specific rules and policy. Royal Caribbean is not an airline representative and does not determine the airline baggage fees.



Can the Luggage Valet program be purchased prior to my cruise?


The Luggage Valet program can only be purchased onboard the ship. Guests will receive a letter in their staterooms explaining the details of the program. The information can also be requested from the Guest Relations Desk.

What will happen to my luggage once it is off the ship?



There are two different systems depending on the port.


For San Juan, PR:
Luggage will get laid out with the rest of the luggage that is coming off the ship. You will claim their luggage and present yourself to Customs. Once cleared, you will proceed to a location outside Customs Hall and drop off you luggage with one of our staff members. Your luggage will then go directly to an in-bond truck to be transported to the airport.


For San Diego, Seattle, Vancouver, Los Angeles, Port Canaveral, Seward, Miami, and Ft. Lauderdale:
Your luggage will not be laid out with the rest of the luggage coming off the ship. It will go directly into an in-bond truck for be transported to the airport. You will present yourself to Customs and if required, will be reunited with your luggage for inspection.



Do I need to have purchased transfers from Royal Caribbean to participate in the Luggage Valet program?


You do not need to purchase transfers from Royal Caribbean to participate in the Luggage Valet program, although we highly recommend it. If you have a late flight, you can take advantage of our Shore Excursions for city tours or even go shopping. Then you just go to the airport a few hours before your flight and proceed directly to the security check-point and on to your gate.

Can I check-in excess luggage as part of the Luggage Valet program?


Not at this time. In the near future we will be able to collect the standard fees charged by the airlines and to issue excess luggage tags.

What items are not allowed onboard the cruise ship?


Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned..


Prohibited items:



  • Firearms & Ammunition, including realistic replicas.

  • Sharp Objects, including all knives and scissors. (Note: Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.)

  • Illegal Drugs & Substances

  • Candles, Incense, Coffee Makers, Clothes Irons, Travel Steamers & Hot Plates. (Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However “torch lighters” and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.

  • Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows

  • Illegal Drugs

  • Skateboards & Surfboards

  • Aerial Drones

  • Martial Arts Gear

  • Self-Defense Gear, including handcuffs, pepper spray, night sticks.

  • Flammable Liquids and Explosives, including lighter fluid and fireworks.

  • Hookahs & Water Hookah Pipes.

  • HAM Radios

  • Electrical Extension Cords

  • Dangerous Chemicals, including bleach and paint.

  • Alcoholic Beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.)


How much luggage may I bring onboard?


Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. Keep in mind that airlines may charge for excess or oversize luggage. Charges incurred for excess or oversize baggage are the sole responsibility of the passenger. Each airline has a different limit on the amount of luggage they allow. Check with your air carrier for specific restrictions, such as allowance of pounds and any additional charges.

I accidentally left or lost an item onboard the ship. What can I do?


We are sorry to hear that you are missing a personal item. Rest-assured, we make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. If you have not already done so, please contact our Lost & Found Department via email at your earliest convenience, so that we may assist you in beginning the process of locating your item. This team will conduct an extensive search for your missing item and provide a response within 5 business days.

What is the Luggage Tag Program?


Royal Caribbean’s Luggage Tag program conveniently lets qualified guests request their personalized ship tags before leaving home. Guests who do not qualify for this program can secure their ship luggage tags from our Porters at the pier. Ordering your luggage tags in advance greatly speeds up your boarding experience, allowing you to enjoy more time onboard your cruise vacation.

How do I qualify for a Luggage Tag Mailer?


U.S. & Canadian Guests who Qualify for the Luggage Tag Program



  • Crown & Anchor® Society Pinnacle members.

  • Guests who have booked the following staterooms:


    • AquaTheater Suite (A1, A2, A3)

    • Royal Loft Suite (RL)

    • Royal Suite (RS)

    • Presidential Family Suite (PS)

    • Sky Loft Suite (SL)

    • Owner’s Suite (OS)

    • Loft Suite (L1, L2)

    • Royal Family Suite (FS)

    • Two-Bedroom Suite with Balcony (TS)

    • Grand Suite (GS)



Eligibility Requirements


Guests must have their cruise documents available and have an assigned stateroom in their name. Or, if booked under a Guarantee, have been advised on their stateroom assignment and are in possession of their paper cruise documents. Requests for Royal Caribbean’s Luggage Tag Mailer must be made no later than 14 days prior to the sailing date. If the guest is eligible to request luggage tags, they will be able to complete the request via Online Check-in (on the status page) or Countdown to New Orleans (on the Guest Documentation tab).


Is there a cut-off for requesting a Luggage Tag Mailer?


Requests for Royal Caribbean’s Luggage Tag Mailer from qualified guests must be made no later than 14 days prior to the sailing date.

How do I order a Luggage Tag Mailer?


If the guest is eligible to request luggage tags, they will be able to complete the request via Online Check-in (on the status page) or Countdown to New Orleans (on the Guest Documentation tab).

When can I expect to receive the Luggage Tag Mailer?


The Luggage Tag Mailer will be shipped via the United States Post Office and can be expected within several days of your request. Qualified guests who have provided us with their mailing address at time of booking can expect to receive the Luggage Tag Mailer approximately seven (7) days prior to your sailing date.


In an effort to make our luggage tags more accessible to our guests, we have created an on-line luggage tag program. With this new on-line process we are able to provide your luggage tags in a more efficient and timely manner.


The luggage tag program also eliminates the time constraints and long delivery times for the mailed luggage tags. In addition, you may now print as many luggage tags as needed. You are able to print your luggage tags as soon as you receive notification that your Guest Ticket Booklet is ready, approximately 49 days prior to your cruise.


What happens if I don't order a Luggage Tag Mailer before I leave home?


Ship luggage tags are available from our Porters at the pier on the day of boarding but to avoid any day-of-boarding delays we recommend that you secure your Luggage Tag Mailer before leaving home if you are a qualified guest.

How do I receive my luggage tags?


North American guests who are qualified and who have received their electronic cruise document (eDoc) and have an assigned stateroom number may request their complimentary luggage tags by logging on to www.RoyalCaribbean.com/eDocs. Once you log-in (by providing your name, booking number, date of departure, ship & sail date), select “request” in the Luggage Tags section of the New Orleans Documentation Page to submit.


A set of eight complimentary, self-adhesive, printed luggage tags will be mailed via the United States Postal Service to the North American mailing address provided in your request form. The tags are color coded & customized to your ship, sailing date & stateroom. Luggage tags may be requested as soon as you receive your eDoc, up until 14 days prior to sailing. Luggage tags will be available upon arrival at the pier for guests with a guarantee stateroom or for guests who do not submit a request at least 14 days prior to sailing. If you received printed cruise documents for $35 per document, your customized set of luggage tags will be included in your printed document book.


What do you offer for families with autism?


We currently provide a range of autism friendly products and services, and they include:



  • Priority check-in, boarding and departure

  • Special dietary accommodations including gluten-free and dairy-free

  • Adventure Ocean grouping by ability (rather than age)

  • Adventure Ocean toilet-trained policy exception

  • Pagers/Phones for parents of children in Adventure Ocean program while signed into our care (subject to availability)


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